Consulting

Mangalmurti Techbiz boasts a team of experienced professionals who specialize in Contact Center Consulting. With over a decade of expertise in working with contact centers, they offer a comprehensive range of services. These include understanding the business objectives, providing recommendations for call center technology, IVR, and CRM systems. They also offer assistance in gathering inputs from customers and agents, as well as coaching and evaluating performance. Additionally, they emphasize the importance of monitoring key metrics in the call center environment.

On the other hand, Mangalmurti Techbiz has assembled a highly skilled CRM Consulting team that brings together decades of combined experience in various fields such as CTI, Wireless, CRM, EAI, Security, and the web. Their services are divided into two primary areas: Strategy Consulting and Application Deployment.

The Strategy Consulting team collaborates with enterprise clients to help them make informed decisions about investing in customer relationship and interaction enhancements. This involves gaining a thorough understanding of the client's business objectives and existing architecture. They identify opportunities for extending, leveraging, or transforming current applications through the implementation of voice processing technologies (ASR, TTS, IVRS), fax, call center systems, wireless interfaces, or web interfaces. They also evaluate the potential benefits of implementing CRM technology for new applications.

Once an opportunity is identified, the team collaborates with the client to create a prioritized roadmap that aligns with the desired business vision.

In terms of Application Deployment, successful implementation of CRM applications on a large scale requires meticulous planning, development, and deployment. Apart from application development, Mangalmurti Techbiz's Application Deployment services encompass a range of activities. These include signing the scope of the project, identifying key personnel, acquiring on-site knowledge, conducting off-site simulations, setting up off-site infrastructure, signing off on the project plan, forming and training the off-site team, and executing the project in both pilot and mainstream phases.